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Last Monday, I called them and waited in the queue for 30 mins.

somethingmoreb1 Feel free to speak to me.

We work closely with them, so they can raise a query directly with us on your behalf Read our to find out more about our commitment to customer service.

I suppose I will just have to write it off but I will certainly be very wary of using Hermes for anything of value in the future.

Our customer service team is changing.

Maybe it came earlier - 7 hours ago• When I clicked no a few options came up that didn't seem relevant, but when I realised you could go further along to the right hand side of that bar, there was the option to "speak" to a CS rep.

I hope ebay are paying attention to the amount of chatter on these boards regarding the dire state of delivery services this christmas before dishing out late delivery defects or at least make their customer services more willing to listen to requests to have them removed.

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And then shared with me that the 'broken down lorry' that had caused delays from the local distribution hub only had a problem with the hydraulic tailgate lift, not its engine.

Try sending it again, this… - 1 week ago Follow myHermes myHermes is owned by Hermes and was launched in 2009.

I'm a private seller and recently sold some jigsaw puzzles.